Cancellation & Refund Policy

Plans change — we understand. Here is exactly how cancellations and refunds work, so there are no surprises.

Clear terms · No hidden fees · Questions? We reply within the hour

We strongly recommend travel insurance as part of planning any trip.

We understand that sometimes, even with the best intentions, plans go awry. From the moment you confirm your booking, we hold your reservations for you — so should you cancel, a cancellation fee may apply. This is one reason we strongly recommend travel insurance as part of your trip planning.

Tour packages

Cancellation fees are as follows:

After payment and tour confirmation: 10% of full tour cost as an administration fee, plus credit-card charges if applicable.
From booking up to 60 days before arrival: 20% of full tour cost.
From booking up to 30 days before arrival: 25% of full tour cost.
Between 14 and 29 days before arrival: 50% of full tour cost.
Between 6 and 13 days before arrival: 75% of full tour cost.
Within 5 days of arrival: 100% of full tour cost.

Air and rail packages and tickets are subject to the cancellation policies imposed by the airlines and railways.

Hotel reservations only

Cancellation fees are as follows:

After payment and hotel confirmation: 10% of full hotel cost as an administration fee, plus credit-card charges if applicable.
From booking up to 30 days before check-in: 15% of full cost.
Between 14 and 29 days before check-in: 25% of full cost.
Between 4 and 13 days before check-in: 50% of full cost.
Within 3 days of check-in: 100% of full cost.

Failure to arrive incurs the full cost of the reservation, and no refund is given for any day after the arrival date has passed. Any applicable credit-card (transaction) charges are deducted from all refunds. Cancellation terms may vary by the rate type you booked; certain black-out dates (high season, festivals and major city events) may not be eligible.

If we have to change or cancel

In the unlikely event that we must change or cancel your reservation, you have the right to: accept the changed arrangements as notified; make alternative arrangements with Kaimur Holidays; or cancel and receive a full refund of any monies paid to Kaimur Holidays in respect of your reservation. (We are not liable for sums paid to third parties in connection with your reservation.)

Group travel & fixed departures

Cancellations for group movements are handled entirely on a case-by-case basis and must be confirmed with us before you finalise your booking. Failure to arrive incurs the full cost of the tour package, and refunds are not given for any day after the arrival date has passed.

Questions about a specific booking? Message us on WhatsApp or see our contact page.

Still planning your trip?

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